As an EVCS site host partner, you play a vital role in providing accessible charging locations. While you are not expected to troubleshoot technical issues for drivers, knowing how to guide them to the appropriate EVCS support resources will ensure they receive the most efficient assistance.
When EV drivers at your property require support, please direct them to the following official EVCS channels:
- EVCS Help Center (support.evcs.com): This comprehensive online resource is the first place drivers should turn for answers to their questions. It contains detailed information on charging procedures, account management, mobile app usage, and troubleshooting guides for common issues encountered at our stations. Encourage drivers to search the Help Center for immediate solutions.
- Contact Support via Our Website: For account-specific inquiries or issues that do not require immediate attention, drivers can submit a detailed support request through the contact forms available on our website and Help Center. This allows our support team to gather all necessary information and respond thoughtfully.
- 24/7 Driver Support Phone Line: For drivers experiencing immediate issues while actively using a charging station that prevent them from charging or pose a safety concern, our dedicated support phone line is available 24 hours a day, 7 days a week: 1-866-300-EVCS (3827). This channel is best suited for urgent, on-site assistance.
- As always, you may contact Site Host Support directly if there is a safety concern or significant station malfunction.
By guiding drivers to these preferred support channels, you help ensure they receive the most appropriate and efficient assistance, while also supporting a scalable and effective support operation for EVCS.