We understand that as an EVCS site host partner, you may occasionally have questions or encounter situations requiring support. We have dedicated channels to ensure your inquiries are addressed efficiently and effectively.
How to Contact Site Host Support
Here are the ways you can contact the EVCS Site Host Support team:
Submit a Support Request via Ticket Form
For the most efficient way to receive assistance, we recommend using our online ticket submission form. This allows you to select the specific reason for your inquiry, ensuring that you provide all the necessary information upfront. This helps our team understand your needs quickly and work towards a resolution.
Submit a Site Host Support Ticket
Benefits of using the Ticket Form:
- Structured Information: Ensures all critical details are captured at the time of submission.
- Categorized Inquiries: Directs your request to the appropriate team member for faster processing.
- Tracking and Visibility: You will be able to track the status of your request and view updates directly within the Site Host Help Center.
Contact Us via Email
You can also reach our dedicated Site Host Support team by sending an email to:
shsupport@evcs.com
Email is a convenient option when you need to contact multiple individuals and want to ensure that Site Host Support is also kept in the loop on the communication thread. Please be sure to include as much detail as possible in your email to help us understand and address your inquiry effectively.
Contact Us via Phone
You can contact our Site Host Support team by calling:
Please leave a detailed voicemail message with your name, site location, a brief explanation of your inquiry, and the best phone number and time to reach you. A support ticket will be created based on your voicemail, and a member of our team will follow up with you as soon as possible.